FAQs

Club Pret is a flexible subscription service offering a 50% discount on up to five Barista-made drinks per day for £10 per month, with an introductory offer of £5 per month until 31 March 2025. The subscription includes 100% organic Arabica coffee, teas, and iced drinks. Exclusions apply based on shop location.

Club Pret offers a 50% discount on up to five Barista-made drinks every day (up to 5 a day, one per order, with a 30-minute redemption period in between). This includes any of Pret’s organic coffees, teas, hot chocolates, iced coffees, or Pret Coolers. This discount makes it more affordable for customers to enjoy high-quality drinks from Pret. Drinks vary by shop and location and are subject to availability and store equipment. Not all drinks sold in all shops. Exclusions apply based on shop location. 

Club Pret includes all Barista-made drinks (up to 5 a day, one per order with 30 minute redemption period in between). This includes any of Pret’s organic coffees, teas, hot chocolates, iced coffees, or Pret Coolers. Drinks vary by shop and location and are subject to availability and store equipment. Not all drinks sold in all shops. Exclusions apply based on shop location.

Club Pret costs £10 per month, with an introductory offer of £5 per month until 31 March 2025.

The new Club Pret offer commences its roll out from 3 September 2024.

Redeem your offer in-shop by scanning your QR code at the till.

When you subscribe, you can access your QR code from your Pret app and scan it at the till.

Club Pret is available in the majority of our shops but not all. For a full list of participating shops visit: pret.co.uk/pret-coffee-sub-excluded-shops

You can find your next renewal date within your Pret Account, as well as on the subscription details email that was sent when you started your subscription, and in your monthly renewal email. 

The billing cycle is monthly from the date you enrol in the subscription. You will be charged on the same date each month, e.g. if you subscribed on the 6th September, your next payment will be on the 6th October. 

If your billing date is not present in a month (say, the 31st), then the preceding date is selected. The renewal shifts back to the original date in the next month. For example, if you have signed up for a subscription that renews on the 31st of every month, your renewal will fall on Jan 31st, February 28th, March 31st and so on, i.e., the subscription will renew on the last day of the month. 

Please note, the expiry date shown next to your QR code might not always be the renewal date. Please refer to your Account or the subscription emails to make sure you don’t miss a renewal date.

You can pause your Club Pret Subscription at any time via your Account, log into your account and click 'pause subscription'. 

If you decide to pause, this will become effective from the next midnight and shall last for a period of 31 days. Gift Subscriptions may not be paused. 

To pause your Club Pret Subscription in the Pret App, go to your 'account' then 'your subscription' and select 'pause subscription.' Alternatively, open a browser and go to: pret.co.uk/en-GB/my-account and then select 'manage subscription' then 'pause subscription.' You can also find this link to 'manage your account' in your subscription emails. If you have difficulties pausing your Club Pret Subscription, please get in touch with us via Customer Services.    

When you pause your Club Pret Subscription, it will run for a month by default (a full 31 days) unless you decide to resume earlier.

We’re pleased to say that we have now moved to a permanent QR code, meaning you won’t have to save it each month. Simply log into your account here: https://www.pret.co.uk/en-GB/my-account to view your QR code and save it to your wallet.

No, as it’s a permanent code, once you have it saved you won’t need a new version each month. If you delete it or lose your phone, no problem, just login to your account here: https://www.pret.co.uk/en-GB/my-account to save it again.

Pret Perks is a free loyalty program that rewards you with a free item after every ten purchases (ten stars).

You earn a star for every purchase made at Pret. Once you collect ten stars, you receive a free item.

A breakdown of each product's allergens, nutritional information and ingredients can be found on our individual product pages via our menu.

There could be a number of reasons why you can't find a particular product. Not every shop sells the same products or it might have been de-listed. Please check our menu to see which products are currently being sold (dependent on availability).

Yes, we can proudly say our coffee is organic. It's from Sumatra, Ethiopia, Honduras and Peru. Find out more about Pret's organic coffee.

We use one cup size to make sure we're as efficient as possible and to keep the choice simple for our customers. It also means we can be confident that every cup of coffee has the ideal coffee to milk ratio.

We’d like you to be happy with everything you buy from Pret. Should you change your mind about your purchase, please return the unused product with your proof of purchase within 30 days, and we’ll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We ask that perishable food items are returned within their use by date if this is stated on the product or on the same day of purchase. No refunds or returns are given for promotional vouchers.

For delivery cancellations please refer our order online FAQs. If you have ordered via one of our delivery partners (such as Uber Eats or Deliveroo) please refer to their terms and conditions via their app/website for more details.

All terms and conditions for Pret Gift Cards can be found here.

We'll get this sorted quickly. Please tell us about it via our contact page or Facebook Messenger.

Set up by our founders in 1995, The Pret Foundation is a global charity (Reg charity no. 1050195) with a clear purpose. To alleviate poverty, hunger and help break the cycle of homelessness by donating our unsold food, partnering with grassroots charities and giving employment opportunities to those in need of a second chance. They are set up independently to Pret but we work closely together to tackle hunger, homelessness and poverty.

Thank you for donating. Your donation will help tackle hunger, poverty and homelessness in communities local to Pret shops. Such as The Pret Foundation’s employment and training programme, Rising Stars where we give homeless and vulnerable people a chance to shine in a Pret shop. Or through our grant giving programme, financially supporting grassroot charities and shelters so that they can provide for those in need

You can check if we deliver to your area here. If we can't deliver you can try our Collection service instead

Of course! If we cannot deliver to your address you are very welcome to place and collect your order instead. If we can deliver to your address but you would prefer to collect then that is fine too, just select "for collection" when you place your order!

Yes, you can. If you are the administrator of a company, you can do this via “My Account” > “Addresses” > “Add a New Address”.

To ensure our customers get the same freshly prepared food as you see in shops, we need to apply a minimum price to ensure the shop can deliver it on time to your office or venue. The minimum order value is £30, however for legal reasons our Partners are able to set their own prices.

You can cancel your order with most of our shops up to midnight the day before delivery, though some shops do require cancellation by 2pm the day before delivery. You'll be notified which it is when you book a delivery slot.

You can cancel your order via the My Orders section of My Account. Cancelled orders will be refunded within 3-5 business days.